How many times have you attended meetings that have turned out to be a complete waste of time? Was it due to the way it was led? Was it due to the behaviours of the attendees?
What is the answer?
Meetings improve as communication skills improve
Individual red10 clients often tell us how meeting effectiveness improves as communication skills improve.
However, they also say how difficult it is, even painful, when they are the only one working hard on communication behaviours. So how can we improve our communicating behaviours?
Professor Neil Rackham set the gold standard for Communicating Behaviours when he created his Behavioural Analysis Framework.
What is Behavioural Analysis?
Behavioural Analysis can be traced back to researchers in the 1950s who:
- Devised a list of verbal behaviours
- Counted the number of times each behaviour was used during an observed period
Rackham and his colleagues picked this up in the late 60s/70s and iterated through at least five versions, removing snags so that the framework:
1. Counts behaviours that correlate with successful, productive outcomes
2. Enables people to easily make personal behavioural change
3. Lists a small number of differentiated behaviours that are meaningful to both the observer and the participant
4. Is reliable, i.e. two observers would count behaviours the same way